2-Year Coverage

Limited Product Warranty

I build these to last. If something goes wrong due to a defect in materials or workmanship, I'll make it right.

Dave McCusker, Founder

⏱️

2-Year Coverage

Coverage starts the day your bed arrives. Simple as that.

🔧

Parts & Labor Included

If it's a defect, repairs and replacement parts are covered. No hidden costs.

📦

Free US Shipping

I cover shipping both ways on approved warranty claims for US customers.

What's Covered

The Zenthesia Sound Therapy Bed 2 is warranted to the original purchaser for 2 years from the date of delivery against defects in materials and workmanship under normal use. If something fails because of how it was built, I'll repair or replace the defective part at no cost to you, including labor.

Any repaired or replaced component is covered for the remainder of the original warranty period or 30 days, whichever is longer.

roXiva RX1

The roXiva RX1 is covered under its own manufacturer warranty. If you run into any issues with your roXiva, reach out to me and I'll help point you in the right direction.

Warranty Shipping

For US customers, I cover shipping both ways on approved warranty claims. Pack the product in its original box and packaging. If you no longer have the original packaging, contact me and we'll figure out the best option.

For international customers, shipping costs to and from our facility are the customer's responsibility. Any applicable import duties, customs fees, or tariffs are also the customer's responsibility. If a full unit return isn't practical, we can often troubleshoot over video or ship replacement components to keep things simpler and more affordable.

How to File a Warranty Claim

If you think something's not right with your bed, here's how the process works:

1

Stop using the product and contact me

2

We'll troubleshoot together, often over video

3

If a return is needed, I'll send shipping instructions

4

I'll repair or replace and ship it back to you

Have your proof of purchase and order number ready. Photos or video of the issue help speed things up. Reach me at (512) 814-5715 or dave@zenthesia.com.

What's Not Covered

This warranty covers manufacturing defects. It doesn't cover:

  • Damage from misuse, abuse, neglect, or accidents
  • Damage caused by acts of nature, power surges, or electrical events beyond normal operating conditions
  • Unauthorized modifications, parts, or accessories
  • Improper handling, installation, or maintenance
  • Cosmetic wear and tear on fabrics, foams, padding, wood, and plastic
  • Accessories or add-ons not manufactured by Zenthesia
  • Service performed by unauthorized technicians
  • Used or refurbished products (separate terms may apply)

Looking for the Return Policy?

If you're within the first 45 days of receiving your order, you're covered by the 45-Day Money-Back Guarantee, which includes a full refund and free domestic return shipping. The warranty covers you after that.

Need to file a claim? Let's talk.

I handle every warranty claim personally. Reach out and we'll get it sorted.

Call or Text (512) 814-5715 Contact Page

This limited warranty is provided by Biohackers LLC ("Zenthesia") and applies to the original purchaser only. It is not transferable to subsequent owners. Zenthesia reserves the right to inspect any product and determine whether a defect is covered under this warranty. Zenthesia is not liable for indirect losses or damages arising from product failure. This warranty is subject to the laws of the state of Texas.